Version 2.4 | Last Updated: February 2024
Vendor Logistics/Shipping Manual & Routing Guide
Contents
1. Packaging & Labeling Guidelines
A. Item Packaging Requirements.
All merchandise must be individually polybagged, with the EAN/UPC code printed on the outside of the clear polybag and also included on the merchandise hangtag. Please provide an actual size image of your barcode image in JPG or PNG format prior to shipping.
All individual units within a polybag must be tagged with their own UPC hangtag, even when multiple units are packed together as a set (e.g., T-shirt two-packs or similar bundles).
In addition, please ensure that all items in the set are physically attached (e.g., using a plastic fastener or similar method), and that each hangtag clearly indicates that the item is part of a set: for example, using language like “Set,” “3-Piece Set,” or “Part of Multipack.”
Hanger usage is not permitted unless pre-approved by the SoldThrough Client Success Team.
Items need to be separated by size, and dividers should be used between each size.
No retail pricing should appear on merchandise, polybags, or packaging.
Garment sizes must be in US sizing.
B. Product Packaging Requirements
Every shipment must include a packing slip attached to the outside of the lead carton or pallet.
The packing slip must include:
Item Number
Item Quantity
Carton Quantity
Order Number
Mixed pallets/cartons must have clearly labeled item groupings.
PACKING LIST ENCLOSED
C. Loose Products & Bundled Sets
Loose items must be securely bagged or secured with a non-adhesive band/removable tape.1
Products sold as a set must be bundled using a box, polybag, or non-adhesive band to ensure they remain together.
2. Shipment Preparation & Documentation
A. Carton & Palletization Guidelines
Shipments exceeding 250 lbs or 12 cartons must be palletized.
Individual carton weight must not exceed 50 lbs.
PO Number must be labeled outside on each box.
B. PO Submission & ASN Requirements
Vendors must have a valid PO number before shipping. PO number is provided by Client Success team. Reach out to your CSM with any questions.
A complete ASN (Advance Shipment Notice) must be sent to shipping@soldthrough.com and CSM at least 5 days prior to shipment.
ASN must include:
Total cartons & carton numbers
Detailed packing lists with UPCS
PO Number
C. Product Delivery Timeline & Required Documents
Vendors must submit the following to Client Success before shipping:
✅ Complete Product Data Template
✅ Product Images
✅ PO Request Form
Delivery and Data Due Dates (2026)
📌 Work with Client Success to address delays or issues before shipping.
3. Shipping & Fulfillment Center Policies
A. Shipping Address & Receiving Guidelines (please note Inbound Shipping Guide will be provided)
📌 Reach out to your Client Success Manager to confirm the shipping address for your brand.
📌 Shipment naming convention must be as follows:
“(Your Brand Name)” C/O SOLDTHROUGH ATX Fulfillment Center
Delivered Duty Paid (DDP) is required for all US-bound shipments. The client retains ownership of the merchandise and holds responsibility for all customs, duty, and freight expenses.
Vendors that need to list ATX as the consignee/buyer on the bill of lading, must get SoldThrough approval and relevant data PRIOR to shipping.
Please note Shipments that do not follow these guidelines may be denied or will be fined.
B. Freight Packaging & Pallet Requirements
All pallets must be shrink-wrapped.
Labeling must include:
Carton number & total shipment count
UPC codes per carton
C. Appointment Scheduling & Inspection Process (Parcel, LTL/FTL shipments)1
Vendors must schedule deliveries at least one week in advance with the SoldThrough Operations Team.1
Appointments should be made by emailing shipping@soldthrough.com with:1
Receiving Hours: Monday - Friday. 8:00 AM - 3:00 CST1
If a single PO# results in multiple split shipments, a charge will apply. However, it may be waived with prior approval. Contact your CSM in advance.1
For all Ocean Container Shipments
A Dock Appointment is required and only to be scheduled by the SoldThrough Operations team prior to the release of goods. Please contact shipping@soldthrough.com.
The details of the shipment, including palletized or floor loaded, double-stacked etc., must be confirmed prior to the dock appointment being scheduled.
SoldThrough Operations team is to be provided with the Drayage company contact, preferably Dispatch and Driver phone numbers prior to release of goods.
All shipments will be inspected for ASN accuracy upon arrival. Discrepancies may result in Non-Compliance Fees, Penalties & Chargebacks.
4. Non-Compliance Fees, Penalties & Chargebacks
Failure to meet SoldThrough's routing & shipping guidelines will result in chargebacks and additional fees to cover the costs of rework, operational delays, and labor expenses. In the event a non-compliant shipment cannot be accepted, SoldThrough reserves the right to reject the shipment. In those instances, the vendor will be responsible for:
All transportation and storage charges related to the rejected shipment.
Arranging pick-up of the rejected freight within seven (7) calendar days of such notification being sent by SoldThrough. SoldThrough reserves the right to dispose of the goods if pickup arrangements have not been made by the vendor within the 7 days.
The chart below reflects the most common chargebacks but is not intended to be inclusive. SoldThrough reserves the right to issue chargebacks for other issues of non-compliance.
General Fees
📌 Chargebacks will be issued to cover the costs of additional labor, rework, and operational disruptions caused by vendor non-compliance. All chargebacks will be billed in the next billing period. Repeated violations may result in a vendor review, shipping restrictions, or suspension. The team at SoldThrough will do all possible to avoid extra fees—please reach out to your Account Manager with any questions.
Disputing a Chargeback
If you believe a chargeback is invalid, you have 15 days to notify SoldThrough of your dispute with supporting documentation. If a dispute is not submitted within the 15-day period, the charge will remain valid. Disputes must include supporting documentation. SoldThrough will review any timely dispute in good faith, but SoldThrough's reasonable determination as to the validity of a chargeback is final.
1. Packaging & Labeling Guidelines
A. Item Packaging Requirements.
All merchandise must be individually polybagged, with the EAN/UPC code printed on the outside of the clear polybag and also included on the merchandise hangtag. Please provide an actual size image of your barcode image in JPG or PNG format prior to shipping.
All individual units within a polybag must be tagged with their own UPC hangtag, even when multiple units are packed together as a set (e.g., T-shirt two-packs or similar bundles).
In addition, please ensure that all items in the set are physically attached (e.g., using a plastic fastener or similar method), and that each hangtag clearly indicates that the item is part of a set: for example, using language like “Set,” “3-Piece Set,” or “Part of Multipack.”
Hanger usage is not permitted unless pre-approved by the SoldThrough Client Success Team.
Items need to be separated by size, and dividers should be used between each size.
No retail pricing should appear on merchandise, polybags, or packaging.
Garment sizes must be in US sizing.
B. Product Packaging Requirements
Every shipment must include a packing slip attached to the outside of the lead carton or pallet.
The packing slip must include:
Item Number
Item Quantity
Carton Quantity
Order Number
Mixed pallets/cartons must have clearly labeled item groupings.
PACKING LIST ENCLOSED
C. Loose Products & Bundled Sets
Loose items must be securely bagged or secured with a non-adhesive band/removable tape.1
Products sold as a set must be bundled using a box, polybag, or non-adhesive band to ensure they remain together.
2. Shipment Preparation & Documentation
A. Carton & Palletization Guidelines
Shipments exceeding 250 lbs or 12 cartons must be palletized.
Individual carton weight must not exceed 50 lbs.
PO Number must be labeled outside on each box.
B. PO Submission & ASN Requirements
Vendors must have a valid PO number before shipping. PO number is provided by Client Success team. Reach out to your CSM with any questions.
A complete ASN (Advance Shipment Notice) must be sent to shipping@soldthrough.com and CSM at least 5 days prior to shipment.
ASN must include:
Total cartons & carton numbers
Detailed packing lists with UPCS
PO Number
C. Product Delivery Timeline & Required Documents
Vendors must submit the following to Client Success before shipping:
✅ Complete Product Data Template
✅ Product Images
✅ PO Request Form
Delivery and Data Due Dates (2026)
📌 Work with Client Success to address delays or issues before shipping.
3. Shipping & Fulfillment Center Policies
A. Shipping Address & Receiving Guidelines (please note Inbound Shipping Guide will be provided)
📌 Reach out to your Client Success Manager to confirm the shipping address for your brand.
📌 Shipment naming convention must be as follows:
“(Your Brand Name)” C/O SOLDTHROUGH ATX Fulfillment Center
Delivered Duty Paid (DDP) is required for all US-bound shipments. The client retains ownership of the merchandise and holds responsibility for all customs, duty, and freight expenses.
Vendors that need to list ATX as the consignee/buyer on the bill of lading, must get SoldThrough approval and relevant data PRIOR to shipping.
Please note Shipments that do not follow these guidelines may be denied or will be fined.
B. Freight Packaging & Pallet Requirements
All pallets must be shrink-wrapped.
Labeling must include:
Carton number & total shipment count
UPC codes per carton
C. Appointment Scheduling & Inspection Process (Parcel, LTL/FTL shipments)1
Vendors must schedule deliveries at least one week in advance with the SoldThrough Operations Team.1
Appointments should be made by emailing shipping@soldthrough.com with:1
Receiving Hours: Monday - Friday. 8:00 AM - 3:00 CST1
If a single PO# results in multiple split shipments, a charge will apply. However, it may be waived with prior approval. Contact your CSM in advance.1
For all Ocean Container Shipments
A Dock Appointment is required and only to be scheduled by the SoldThrough Operations team prior to the release of goods. Please contact shipping@soldthrough.com.
The details of the shipment, including palletized or floor loaded, double-stacked etc., must be confirmed prior to the dock appointment being scheduled.
SoldThrough Operations team is to be provided with the Drayage company contact, preferably Dispatch and Driver phone numbers prior to release of goods.
All shipments will be inspected for ASN accuracy upon arrival. Discrepancies may result in Non-Compliance Fees, Penalties & Chargebacks.
4. Non-Compliance Fees, Penalties & Chargebacks
Failure to meet SoldThrough's routing & shipping guidelines will result in chargebacks and additional fees to cover the costs of rework, operational delays, and labor expenses. In the event a non-compliant shipment cannot be accepted, SoldThrough reserves the right to reject the shipment. In those instances, the vendor will be responsible for:
All transportation and storage charges related to the rejected shipment.
Arranging pick-up of the rejected freight within seven (7) calendar days of such notification being sent by SoldThrough. SoldThrough reserves the right to dispose of the goods if pickup arrangements have not been made by the vendor within the 7 days.
The chart below reflects the most common chargebacks but is not intended to be inclusive. SoldThrough reserves the right to issue chargebacks for other issues of non-compliance.
General Fees
📌 Chargebacks will be issued to cover the costs of additional labor, rework, and operational disruptions caused by vendor non-compliance. All chargebacks will be billed in the next billing period. Repeated violations may result in a vendor review, shipping restrictions, or suspension. The team at SoldThrough will do all possible to avoid extra fees—please reach out to your Account Manager with any questions.
Disputing a Chargeback
If you believe a chargeback is invalid, you have 15 days to notify SoldThrough of your dispute with supporting documentation. If a dispute is not submitted within the 15-day period, the charge will remain valid. Disputes must include supporting documentation. SoldThrough will review any timely dispute in good faith, but SoldThrough's reasonable determination as to the validity of a chargeback is final.
Want to scale with SoldThrough? Speak to us today
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Want to scale with SoldThrough?
Speak to us today
Book a free call